![]() The resort is beautiful and the food at Portofino made up for any problems we experienced. Other than small issues like I have mentioned the trip was very nice. Most of the nights we were watching tv in bed or asleep when housekeeping would knock to see if we wanted a turn down. My husband and I were celebrating our Anniversary while we were there and one night we had a bath with flowers in our room. Our housekeepers only showed up during the day, only a handful of nights did we come back to our room with a turn-down service. The Preferred pool our last day or so at the resort had stopped filtering and people were having to clean by hand with a skimmer to get bugs and sunblock out of the pool. Many times I would put our empty plates on other tables or go refill my own coffee because no one would stop by. The service at the buffet was even worse. The food at all of the specialty restaurants were great but the buffet left a lot to be desired. We called the front desk about it and they came to take a look at it but it did not get much better. ![]() Our room was very nice but our air conditioner was not the best so it was usually pretty steamy in our room. This trip was nice but did not compare to the other places we have stayed. However, we have stayed at a few Secrets properties (Dreams, Now, and Secrets) and have always had the best service, food, and overall wonderful trip. My friend and I went on a girls day while our husbands were golfing and it was such a great experience. Also, I would like to note that the Spa is worth every penny. ![]() Cesar at the Preferred pool is an asset to the resort and Salvador at the Preferred Club bar was funny, and a genuinely nice person to talk to. First, I would like to start my review by mentioning two special people at the resort that made our trip worth the while.
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